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Office Policies and Financial Information

Office Hours

We are open to serve you, answer questions or schedule an appointment during the following hours:

Monday, Wednesday, Thursday and Friday: 8 a.m. – 5 p.m.
Tuesday: 8 a.m. – 8 p.m.
Saturday: 8 a.m. – 3 p.m.

Appointments

Your scheduled appointment time has been reserved specifically for you. We request 24-hours' notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment. After missing your second appointment without notifying us 24 hours in advance, you are subject to being charged an additional fee.

Our Staff

We are especially interested in making all our patients feel right at home! We put your needs first to achieve efficient and comprehensive treatment. Our staff is trained and skilled, and has years of experience in treating patients with the highest level of care. We strive to stay abreast of the latest in technological advances by regularly attending continuing education courses and seminars. For the safety of our patients, our staff is also CPR trained and certified.

T.Link

We are proud to utilize the T.LINK system in our practice! Through our website, patients have 24/7 secure online access to account and appointment information using a unique login and PIN. Some of the many features T.LINK has to offer our patients are as follows:

  • Access detailed appointment information
  • View detailed account balance information, including account balance, payment history, insurance coverage and next payment due date and amount
  • Make secure online payments via credit card or bank draft
  • Receive e-mail appointment confirmations
  • View case graphics from your doctor’s imaging system
  • View Invisalign ClinCheck® animations
  • Update your contact information online
  • Call toll-free to hear appointment and account information
  • Register your unique e-mail from a terminal in the practice, a computer at work or home

Contact us to learn more about our new online communication system, T.LINK!

Sterilization

Your health is important to us, and our practice follows the most advanced guidelines for instrument sterilization and infection control from the CDC and the ADA. We utilize state-of-the-art sterilization equipment that destroys all contaminants. Each instrument is cleaned, sterilized and used on only one patient. Disposable instruments and instruments that cannot be sterilized are discarded after one use. Our staff disinfects all surfaces and changes gloves, masks and caps between patient visits. You can be assured that our practice takes every step possible to assure your health and safety.

Financial

Payment Options
Your treatment plan will include a breakdown of all applicable fees, and we will inform you of all costs before treatment is administered. Charges are payable at the time of treatment.

We offer the following payment options to accommodate your financial needs:

  • Cash and checks
  • Visa, MasterCard and Discover credit cards
  • Financing through CareCredit®

If special arrangements are needed, please talk to our office manager prior to receiving service.

Insurance
Our office is committed to helping you maximize your insurance benefits. Because insurance policies vary, we can only estimate your coverage in good faith but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service.

We are a preferred provider for Delta Dental, and as a service to our patients, we will file
insurance claims for you.  Once we have received payment from your insurance company any remaining portion will be billed to you.

If you have any questions please feel free to call our office.

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